The aim of The Passage to Ending Homelessness is to provide homeless people with support to transform their own lives. The Passage runs London’s largest voluntary sector resource centre for homeless and vulnerable people: each day they help up to 200 men and women. The charity's eight-strong team of Outreach Workers makes contact, often late at night or early in the morning, with those sleeping rough in Victoria as they are bedding down or getting up each day. Their 40-bed hostel, Passage House, was officially opened on 1 March 2000 and their 16 self-contained studio flats in Montfort House have staff support on site and specialise in helping very long term rough sleepers. The Passage welcome and treat clients with respect and dignity, and find out what they need and want while offering professional and appropriate advice and help according to each client’s needs and aspirations. They agree an action plan with clients which is time limited with the aim of supporting clients out of homelessness.
The Passage provides the following services: Homelessness prevention projects, Outreach, Hospitality, Assessment and advice, Health, Primary Services, Employment, training and welfare rights, Passage House, Montfort House, Faith and community-based projects, Chaplaincy.
The Passage shelter is also where Streetwise Opera was born and continues to be involved with arts.